tag:blogger.com,1999:blog-370070932206896473.post260636545155029295..comments2024-03-29T10:24:15.065+00:00Comments on The Diary Of A Jewellery Lover: What Is Great Customer Service?Mellissa Williamshttp://www.blogger.com/profile/14774290943178155079noreply@blogger.comBlogger18125tag:blogger.com,1999:blog-370070932206896473.post-23960078375634292262013-09-24T11:30:22.887+01:002013-09-24T11:30:22.887+01:00The way you are treated does make a huge differenc...The way you are treated does make a huge difference to how you feel about a shop or brand.Mellissa Williamshttps://www.blogger.com/profile/14774290943178155079noreply@blogger.comtag:blogger.com,1999:blog-370070932206896473.post-18107953241408687092013-09-20T14:13:42.821+01:002013-09-20T14:13:42.821+01:00I don't go back after a bad experience and I m...I don't go back after a bad experience and I make it known I am not happySamantha O'Dhttps://www.blogger.com/profile/00737001912232824064noreply@blogger.comtag:blogger.com,1999:blog-370070932206896473.post-70503577116577449292013-09-19T10:19:08.579+01:002013-09-19T10:19:08.579+01:00Thanks for your post, I agree.Thanks for your post, I agree.Mellissa Williamshttps://www.blogger.com/profile/14774290943178155079noreply@blogger.comtag:blogger.com,1999:blog-370070932206896473.post-49305287065175510932013-09-19T10:18:46.831+01:002013-09-19T10:18:46.831+01:00if you feel special then you are more likely to go...if you feel special then you are more likely to go back too.Mellissa Williamshttps://www.blogger.com/profile/14774290943178155079noreply@blogger.comtag:blogger.com,1999:blog-370070932206896473.post-26252032811698498312013-09-19T09:55:34.810+01:002013-09-19T09:55:34.810+01:00Customer service in restaurants & that is a we...Customer service in restaurants & that is a weird thing. I the US, the minimum wage is reduced for service jobs, as far as I understand, because there is such a culture of tipping, and they are expected to be able to easily make up the difference & more in tips. If you're good, you can, if not you find another job.<br /><br />The UK doesn't have the same tipping culture, and restaurants have been stopped from including tips in their employees minimum wage calculations, and so they earn the same as they would working in a warehouse. As a nation we don't tip often or well, and so employees don't see that there's much to gain by giving great service. The bosses are the ones who really benefit most of the time.<br /><br />That said, I worked as a waitress for 3 years, and could double my wages in tips, because DAMN I was good at it! And it means I always tip, and tip well.Lorrainehttps://www.blogger.com/profile/12859801323932242600noreply@blogger.comtag:blogger.com,1999:blog-370070932206896473.post-75718842621998226022013-09-18T23:20:35.156+01:002013-09-18T23:20:35.156+01:00I'm talking about places like Gucci, Chanel &a...I'm talking about places like Gucci, Chanel & LV in New York however whenever I've brought something in those shops in London I've been treat like Royalty & even been given glasses of champagne when I'm browsing that's before committing to a purchase (normally a bag).Shelley Jessuphttps://www.blogger.com/profile/17798083897527880216noreply@blogger.comtag:blogger.com,1999:blog-370070932206896473.post-54846762845865951942013-09-18T23:13:09.781+01:002013-09-18T23:13:09.781+01:00I'm very ummm what's the word...funny mayb...I'm very ummm what's the word...funny maybe about customer service I used to be a customer service manager at a very well known multi million gym & always treat the person how I myself would like to be treated. If someone in a shop was serving me & started shouting across to the next cashier about what they were doing that weekend or even get their phone out & start texting (yes it happen to me the other day) I will start talking to them about their cosy chat for example I would say oh so what you wearing this party then etc etc & then when I get 'the look' I'm quite happy to tell them that I really don't want to hear it & their attention should be on me! I just won't have it especially if I'm paying for it! The worse customer service I've ever known was in New York talk about brutal! Shelley Jessuphttps://www.blogger.com/profile/17798083897527880216noreply@blogger.comtag:blogger.com,1999:blog-370070932206896473.post-64705054629215143762013-09-16T00:54:51.291+01:002013-09-16T00:54:51.291+01:00Great post - I won't go back to a shop/restaur...Great post - I won't go back to a shop/restaurant if the customer service isn't up to scratch!Tracy Nixonhttps://www.blogger.com/profile/18066483540248897482noreply@blogger.comtag:blogger.com,1999:blog-370070932206896473.post-2586592909386978982013-09-15T23:12:09.011+01:002013-09-15T23:12:09.011+01:00I know when I go abroad especially to places like ...I know when I go abroad especially to places like Asia, if I tip big (well it's only like £3 to us) it makes a huge difference. Even when I go all-inclusive I still tip because the service is unbelievable, it was proven when we sat with another couple who didn't tip and they were astounded and couldn't understand why they weren't getting treated like the way we were. Not sure if it's right but it's definitely the case !!<br /><br />Customer Service means everything to me because it makes me feel special in what I'm buying too, I feel in the UK there isn't much of it - I love it when I go abroad as Customer Service is VERY big. I've had problems resolved through social media instantly :)Anonymoushttps://www.blogger.com/profile/01970651148754890276noreply@blogger.comtag:blogger.com,1999:blog-370070932206896473.post-62251628379390397632013-09-14T21:43:51.468+01:002013-09-14T21:43:51.468+01:00Thanks for your kind comments. I feel great if I o...Thanks for your kind comments. I feel great if I offer excellent customer service too, it is very rewarding. It sounds like you are an asset to any company you work in! Mellissa Williamshttps://www.blogger.com/profile/14774290943178155079noreply@blogger.comtag:blogger.com,1999:blog-370070932206896473.post-58216387930445017082013-09-14T21:42:09.031+01:002013-09-14T21:42:09.031+01:00Common courtesy accounts for a lot if you ask me Common courtesy accounts for a lot if you ask me Mellissa Williamshttps://www.blogger.com/profile/14774290943178155079noreply@blogger.comtag:blogger.com,1999:blog-370070932206896473.post-39843704011792764352013-09-14T20:55:56.240+01:002013-09-14T20:55:56.240+01:00I no longer work in a customer facing role, but I ...I no longer work in a customer facing role, but I still strive to provide excellent customer service. I think that's why I find it so much more frustrating when I don't receive it myself.<br /><br />Years ago, I worked for Wilkinsons and we got told we HAD to take the customer to the product, pointing them in the right direction wasn't good enough. From my experience, most shops still do this now. I had several disabled customers who would come in and hand me their shopping lists and I'd go and do their shopping for them. As a shelf-stacker, it was far from my job description but my Manager never complained! <br /><br />Now, I work in a back office role. I respond to customer and solicitor correspondence and we're always told to go the extra mile. Fingers crossed we do! <br /><br />Great post by the way :) xMelanie C (Miss Melvis)https://www.blogger.com/profile/16041794123299441952noreply@blogger.comtag:blogger.com,1999:blog-370070932206896473.post-75491627121218924442013-09-14T20:40:11.809+01:002013-09-14T20:40:11.809+01:00That's true, I always ask my customers how the...That's true, I always ask my customers how they are and how their days are going. It's only courtesy! xhurny2009https://www.blogger.com/profile/11598179307381405958noreply@blogger.comtag:blogger.com,1999:blog-370070932206896473.post-58153109288924597842013-09-14T20:35:09.845+01:002013-09-14T20:35:09.845+01:00Great Post Mel, Just some politeness and enthusias...Great Post Mel, Just some politeness and enthusiasm goes a long way!Anonymoushttps://www.blogger.com/profile/09496005349016149018noreply@blogger.comtag:blogger.com,1999:blog-370070932206896473.post-29429803852148043792013-09-14T20:32:46.727+01:002013-09-14T20:32:46.727+01:00I totally agree with your Linda !I totally agree with your Linda !Mellissa Williamshttps://www.blogger.com/profile/14774290943178155079noreply@blogger.comtag:blogger.com,1999:blog-370070932206896473.post-39481751531398131582013-09-14T20:29:51.110+01:002013-09-14T20:29:51.110+01:00I can't bear it when you are served and the as...I can't bear it when you are served and the assistant doesn't make eye contact or smile. I know everyone has off days but still. Now that most payments are via card, my other bugbear is fading into the distance - when your change used to be dumped on the counter so you'd have to put everything down to scrape it off the counter while the assistant looked on.Linda Hobbishttps://www.blogger.com/profile/16439116848663732420noreply@blogger.comtag:blogger.com,1999:blog-370070932206896473.post-42361370147702971782013-09-14T20:28:23.747+01:002013-09-14T20:28:23.747+01:00Aw Thank you Kate, I really appreciate your commen...Aw Thank you Kate, I really appreciate your comments. As you say treat people as you would like to be treated yourself. Be nice to people and they will be nice to you :)Mellissa Williamshttps://www.blogger.com/profile/14774290943178155079noreply@blogger.comtag:blogger.com,1999:blog-370070932206896473.post-2302603010905973702013-09-14T20:25:12.853+01:002013-09-14T20:25:12.853+01:00I work in Primark and I always make sure my Custom...I work in Primark and I always make sure my Customer Service is top notch. My mantra for work is "Treat Customers As You'd Like To Be Treated." down to showing people where things are, to neatly folding peoples purchases up. It's all important and people appreciate it. I have a few people who are regulars who wait to get served by me because they've been happy with their previous service! <br /><br />I really loved this post! ***** (That's a 5 Star Post!) <br /><br />Kate Hurn (UK Bloggers) <br /><br />:) xhurny2009https://www.blogger.com/profile/11598179307381405958noreply@blogger.com